Image Capture Guidelines

Here are the guidelines we recommend users follow to reduce error rates boost chances of a successful verification.

Be in a well-lit environment

Ensure proper lighting when capturing images. Make sure subject’s face is seen clearly and light source isn’t behind subject.

Use a plain background

Use a plain, uncluttered background to prevent distractions from the main subject.

No headwear

Make sure subject isn’t wearing any headgear that covers part of the face. Head scarves worn for religious reason’s must not cover the ears and forehead.

No tinted glasses

For best accuracy, ensure no tinted glasses, only clear medical ones. Position subjects to avoid reflections; adjust lighting angles to prevent obscuring details.

No more than 1 Person in Photo

Ensure that no other faces or people appear in the background.

Avoid Smiling

Refrain from smiling as this enhances accuracy by minimizing facial muscle movements that could affect recognition.

Image capture

Ensure image taken is in form of a passport picture and that subject’s face sits clearly within the demarcated region

Avoid spoofing

Avoid any manipulation like trying to perform a verification using an image of a subject.